RETURN AND REFUND POLICY

Last updated: August 12, 2026

Thank you for shopping at mcuiep.shop.

This Return and Refund Policy applies to purchases made through mcuiep.shop and delivered to customers in Hungary.

mcuiep.shop is operated by Aioi Nissay Dowa Insurance Company of Europe SE, Niederlassung Deutschland, a German branch of Aioi Nissay Dowa Insurance Company of Europe SE.

Our principal product is a GPS bait boat with fish finder, automatic baiting and return-to-home function, described in Hungarian as GPS-es etetőhajó halradarral, automatikus etetéssel és visszatéréssel.

Nothing in this policy limits or excludes any mandatory consumer rights available under Hungarian or European Union law.

1. Seller and Contact Information

Store name: mcuiep.shop

Legal business name:
Aioi Nissay Dowa Insurance Company of Europe SE, Niederlassung Deutschland

Legal form:
European Company, Societas Europaea, German branch

Registered business and return address:
Carl-Zeiss-Ring 25
85737 Ismaning
Germany

German commercial registration:
HRB 155874, Amtsgericht München

Parent company registration:
Registre de commerce et des sociétés Luxembourg B232302

Email:
anh18542360jq@gmail.com

Customers may contact us by email regarding cancellations, withdrawals, returns, damaged products, missing parcels, warranty claims or refunds.

Please contact us before sending a product back so that we can provide the appropriate return instructions. Prior approval is not required to exercise a statutory right of withdrawal.

2. Delivery to Hungary

We offer free standard delivery throughout Hungary.

The estimated delivery time is 5–14 business days after an order has been processed and dispatched.

Business days do not include weekends or public holidays.

Delivery times may be affected by:

• Carrier delays;

• Public holidays;

• Severe weather;

• Customs or security inspections;

• Incorrect or incomplete delivery information;

• Lithium-battery transportation requirements;

• Product availability; or

• Other circumstances outside our reasonable control.

Delivery estimates are not guaranteed delivery dates. We remain responsible for fulfilling our delivery obligations in accordance with applicable consumer law.

If an order has not arrived within the estimated delivery period, please contact us at anh18542360jq@gmail.com.

3. Cancellation Before Dispatch

You may request cancellation before your order has been dispatched.

To request cancellation, email anh18542360jq@gmail.com as soon as possible and include:

• Your full name;

• Order number;

• Email address used for the order; and

• A clear statement that you wish to cancel the order.

If the order has not yet been dispatched, we will cancel it and refund all payments received.

If the order has already been dispatched, it can no longer be cancelled before delivery. You may still exercise your statutory right of withdrawal after receiving the product.

4. Statutory Fourteen-Day Right of Withdrawal

Consumers purchasing products online generally have the right to withdraw from the purchase contract within 14 days without providing a reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically receives the product.

If one order contains several products delivered separately, the withdrawal period begins on the day the final product is received.

To exercise your right of withdrawal, you must notify us of your decision before the 14-day withdrawal period expires.

You may notify us by:

• Emailing anh18542360jq@gmail.com;

• Using the model withdrawal form at the end of this policy; or

• Using the electronic withdrawal function displayed on our website.

Your notice should include:

• Your full name;

• Order number;

• Product concerned;

• Date the product was received;

• Email address or other electronic contact information; and

• A clear statement that you wish to withdraw from the purchase contract.

You are not required to provide a reason.

The withdrawal deadline is met if you send your withdrawal notice before the 14-day period expires.

5. Electronic Withdrawal Function

During the statutory withdrawal period, customers may use the electronic withdrawal function displayed on our website.

The electronic function allows customers to provide:

• Their name;

• Information identifying the relevant order or contract; and

• An email address or other electronic communication method for confirmation.

After an electronic withdrawal request has been submitted, we will provide confirmation of receipt on a durable medium. The confirmation will include the content of the withdrawal statement and the date and time it was received.

6. Return Deadline

After notifying us of your withdrawal, you must send the product back within 14 days from the date on which you notified us.

The return deadline is met if you send the product before the 14-day return period expires.

Returns must be sent to:

Aioi Nissay Dowa Insurance Company of Europe SE, Niederlassung Deutschland
Carl-Zeiss-Ring 25
85737 Ismaning
Germany

Please include your name and order number inside the return package.

Do not send parcels cash on delivery or with unpaid postage unless we have expressly agreed to this in writing.

7. Return Shipping Costs

For returns based only on a change of mind under the statutory 14-day right of withdrawal, the customer is responsible for the direct cost of returning the product to Germany.

Return shipping costs depend on:

• The selected carrier;

• Parcel dimensions;

• Parcel weight;

• Insurance coverage;

• Tracking service;

• Battery transport requirements; and

• The shipping method selected by the customer.

Because the product contains electronic components and a rechargeable battery, special transportation conditions may apply.

If a product is defective, damaged on arrival, incomplete or materially different from what was ordered, we will cover reasonable return costs or provide an appropriate return method where required by law.

8. Return Packaging

The product should be returned securely packaged to prevent damage during transportation.

Where reasonably possible, please return all components supplied with the order, including:

• GPS bait boat;

• Remote control;

• Fish finder or sonar components;

• Batteries;

• Battery charger;

• Antennas;

• Cables;

• Spare propellers;

• Replacement parts;

• Accessories;

• Operating instructions; and

• Other items included in the original package.

Original packaging is not an absolute condition for exercising your statutory right of withdrawal.

However, where reasonably possible, please use the original packaging or another strong package that provides equivalent protection.

The customer is responsible for packaging the product appropriately for return transportation.

We strongly recommend using a tracked and insured shipping service and retaining proof of shipment until the refund has been completed.

9. Product Inspection and Testing

You may inspect and test the product only to the extent reasonably necessary to establish its nature, characteristics and proper functioning, in the same way that you could reasonably inspect it in a physical retail store.

The product contains electronic, GPS, sonar, remote-control and battery-powered components and should be handled carefully.

You may be responsible for a reduction in value resulting from handling beyond what was reasonably necessary to inspect the product.

Depending on the circumstances, diminished value may result from:

• Extended use on water;

• Water damage caused by improper use;

• Impact or collision damage;

• Excessive outdoor use;

• Deep scratches, cracks or broken parts;

• Damage caused by incorrect charging;

• Missing accessories;

• Contamination with mud, bait, sand or water;

• Modification of software, wiring or hardware;

• Failure to dry or store the product correctly; or

• Use contrary to the operating instructions.

Normal and reasonable inspection does not automatically remove your right of withdrawal.

Any lawful deduction will be based on the actual reduction in the product’s value and will not affect mandatory consumer rights.

10. Water Use and Return Condition

Placing the product in water may go beyond the inspection normally possible in a physical retail store, depending on the duration and manner of use.

Customers should test electronic functions, controls and accessories carefully before placing the boat in water.

If the product has been used on water, it must be:

• Completely switched off;

• Properly cleaned;

• Thoroughly dried;

• Free from bait, mud, sand and standing water;

• Packed securely; and

• Returned with all supplied accessories.

A product will not automatically be refused solely because it has been tested. However, compensation may be due for any actual reduction in value caused by unnecessary or excessive use.

11. Refunds Following Withdrawal

If you validly exercise your statutory right of withdrawal, we will refund all payments received for the returned product.

The refund will include the cost of our least expensive standard delivery method.

Because standard delivery within Hungary is free, there will normally be no original standard delivery charge to refund.

We are not required to refund additional delivery costs resulting from your choice of:

• Express delivery;

• Premium delivery;

• Timed delivery; or

• Another delivery method more expensive than our standard option.

We will issue the refund no later than 14 days after receiving your withdrawal notice.

However, we may withhold the refund until:

• We receive the returned product; or

• You provide evidence that the product has been sent back,

whichever occurs first.

The refund will be made using the same payment method used for the original transaction unless another method is expressly agreed and does not result in additional costs to you.

We do not charge a refund-processing fee.

The time required for the refund to appear in your account may depend on your bank or payment provider.

12. Cash-on-Delivery Refunds

If cash on delivery is available and you paid in cash, we may request your bank account details to process the refund.

The account holder should be the customer or another person authorized by the customer.

Bank information will be used only for processing the refund and will be handled in accordance with our Privacy Policy and applicable data-protection law.

13. Damaged Products

Please inspect your parcel as soon as reasonably possible after delivery.

If the package or product appears damaged, contact us at anh18542360jq@gmail.com.

Please provide:

• Your order number;

• A description of the damage;

• Clear photographs of the product;

• Photographs of the external packaging;

• Photographs of the shipping label;

• Photographs of the internal protective packaging; and

• A short video where necessary to demonstrate the problem.

Please retain the original packaging and damaged product while the claim is being investigated.

Reporting transport damage promptly helps us investigate the matter with the carrier but does not reduce your mandatory consumer rights.

14. Defective Products

If the product does not function properly, contact us and describe the problem.

A defect may involve:

• GPS positioning;

• Return-to-home function;

• Remote-control connection;

• Fish-finder or sonar operation;

• Bait-release mechanism;

• Motors or propellers;

• Battery or charger;

• Display or indicators;

• Electronic wiring; or

• Another advertised product function.

Please include photographs or a short video showing the issue where reasonably possible.

Depending on the circumstances and applicable law, we may provide:

• Troubleshooting assistance;

• Repair;

• Replacement;

• Missing parts or accessories;

• A proportionate price reduction; or

• Termination of the contract and a refund.

Repair or replacement of a defective or non-conforming product will be provided without cost to the consumer where required by law.

15. Troubleshooting Before Return

Before reporting a GPS, sonar, remote-control, charging or battery problem, please check that:

• The battery has been charged correctly;

• The supplied or approved charger has been used;

• Battery and cable connections are secure;

• The remote control has been paired correctly;

• The GPS home point has been configured;

• Antennas are installed correctly;

• The product is being used within its specified range;

• The operating instructions have been followed; and

• Environmental interference is not temporarily affecting GPS or sonar performance.

These troubleshooting steps do not limit your statutory rights or prevent you from reporting a genuine defect.

16. Battery Safety

Do not send a battery that is:

• Swollen;

• Leaking;

• Punctured;

• Crushed;

• Overheating;

• Burned; or

• Otherwise visibly damaged.

Contact us before returning a damaged lithium battery so that we can provide appropriate safety and transportation instructions.

Damaged batteries may be subject to carrier restrictions and must not be placed into ordinary postal systems where prohibited.

17. Incorrect or Incomplete Orders

Contact us if you receive:

• A product different from what you ordered;

• The wrong product version;

• Missing accessories;

• An incomplete package; or

• Incorrect quantities.

Please provide your order number and photographs of everything received.

We will arrange an appropriate solution, which may include:

• Sending the missing component;

• Replacing the incorrect product;

• Arranging a return at our cost; or

• Issuing a refund.

18. Lost or Undelivered Orders

If tracking shows that a parcel was delivered but you have not received it, please:

1. Confirm that the delivery address was entered correctly;

2. Check with household members;

3. Check with neighbours;

4. Check any safe location indicated by the carrier; and

5. Contact the carrier using the tracking information.

If the parcel still cannot be located, contact anh18542360jq@gmail.com.

We will investigate the delivery with the carrier and provide a replacement or refund where required.

19. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address.

If a parcel is returned because:

• The address was incorrect or incomplete;

• The parcel was not collected;

• Delivery was refused without exercising a withdrawal right;

• The recipient could not be contacted; or

• Delivery failed for another reason attributable to the customer,

we may deduct reasonable and documented additional delivery or return costs from the refund where permitted by law.

This does not apply where delivery failed because of our error or the carrier’s error.

20. Exchanges

We do not guarantee direct product exchanges.

If you wish to purchase a different version or product, the quickest method is normally to:

1. Return the original product in accordance with this policy; and

2. Place a separate order for the preferred product.

For defective, damaged or incorrect products, we may arrange a replacement without requiring a separate order.

21. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to products that:

• Were made to the customer’s specifications;

• Were clearly personalized;

• Were inseparably mixed with other goods after delivery; or

• Fall under another statutory exception under applicable consumer law.

A standard GPS bait boat that has not been customized will normally remain subject to the statutory right of withdrawal.

Opening the packaging does not automatically remove the withdrawal right.

Using the product beyond what was reasonably necessary for inspection may result in a lawful deduction for diminished value but does not automatically eliminate the withdrawal right.

22. Fraudulent or Invalid Returns

A return may be refused, or an appropriate deduction may be made where permitted by law, if:

• The returned item was not sold by us;

• The parcel is empty;

• The product has been deliberately substituted;

• The return is fraudulent;

• The product has been deliberately damaged;

• Essential components are missing;

• A statutory exception applies; or

• No contractual or statutory return right exists.

This section does not limit mandatory rights concerning defective, damaged or non-conforming goods.

23. Legal Guarantee

Consumers are protected by the mandatory legal guarantee and conformity rights provided by Hungarian and European Union law.

These rights apply where a product:

• Is defective;

• Does not work as advertised;

• Does not match its description;

• Lacks agreed accessories;

• Is not suitable for its normal intended use; or

• Does not possess the quality and durability reasonably expected.

Depending on the circumstances, the customer may be entitled to:

• Repair;

• Replacement;

• Price reduction; or

• Refund.

Any voluntary commercial or manufacturer’s warranty is additional to and does not replace these statutory rights.

24. Manufacturer’s Warranty

If a separate manufacturer’s warranty is supplied with the product, the conditions of that warranty will be provided with the product or displayed on the relevant product page.

A manufacturer’s warranty does not restrict:

• The statutory right of withdrawal;

• The legal guarantee;

• Product conformity rights; or

• Other mandatory consumer protections.

25. Processing Time

We aim to assess returns promptly after they arrive.

The time required may depend on:

• The product’s condition;

• Whether all components were returned;

• Whether technical testing is required;

• Whether the product contains a battery-related fault;

• Whether carrier damage must be investigated; and

• The remedy requested.

We will not delay a statutory refund beyond the period permitted by applicable law.

26. Proof of Purchase

We may request reasonable proof of purchase, such as:

• Order confirmation;

• Order number;

• Payment confirmation;

• Customer name;

• Delivery address; or

• Email address used for the order.

This information is used to identify the transaction and prevent fraudulent returns.

27. Changes to This Policy

We may update this policy to reflect changes in:

• Applicable law;

• Store procedures;

• Delivery arrangements;

• Products;

• Payment methods; or

• Return processes.

The policy in effect when the order was placed will normally apply to that order unless a later version provides more favourable rights or a legal change must apply immediately.

28. Contact Us

For withdrawal notices, return requests, damaged products, defects, missing orders or refund questions, contact:

Aioi Nissay Dowa Insurance Company of Europe SE, Niederlassung Deutschland
Carl-Zeiss-Ring 25
85737 Ismaning
Germany

Commercial register: HRB 155874, Amtsgericht München
Email: anh18542360jq@gmail.com

29. Model Withdrawal Form

Complete and send this form only if you wish to withdraw from the purchase contract.

To:

Aioi Nissay Dowa Insurance Company of Europe SE, Niederlassung Deutschland
Carl-Zeiss-Ring 25
85737 Ismaning
Germany
Email: anh18542360jq@gmail.com

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Product: ______________________________________

Order number: __________________________________

Ordered on: ____________________________________

Received on: ___________________________________

Consumer’s full name: ___________________________

Consumer’s address: _____________________________

Consumer’s email address: _______________________

Signature of consumer: __________________________
Required only if this form is submitted on paper.

Date: __________________________________________